Longo was the FIRST electric motor service center in North America to earn the ISO-9000 quality certification way back in 1994. Over the years, we have maintained this stringent quality system continual updating our procedures to the latest standards. Recently, Longo was re-certified to the latest revision of the standard, ISO 9001:2015 – issued to us by SGS North America, Inc., on behalf of the International Organization for Standardization. SGS verifies that we have implemented a quality management system that not only allows us to consistently meet the needs of our clients, but also reinforces our commitment to continually improving the quality of our work.
While ISO 9001 does not specify what the objectives relating to “quality” or “meeting customer needs” should be, it does require organizations to define those objectives themselves and continually improve their processes in order to reach their goals. For Longo, it means we are always advancing our services and incorporating best-in-class procedures into each of our repair means and methods. Because Longo has always been committed to performing the highest levels of quality and workmanship, this certification simply serves to underscore our foundational values.
To maintain our ISO 9001:2015 certification, Longo will be audited every year – and completely re-evaluated every three years – by an independent registration firm to ensure that we are continuing to implement the standard properly.
While each of our employees has played a part in helping us earn this recognition, our Wharton team deserves special recognition. Congratulations to Andy Fuls (VP of Wharton Operations), Mike Wise (Floor Production Manager), Kevin Chojar (Quality Manager) Luba Spak (HR Manager) and Regino Castro (Senior Test Engineer) on a job well done!